We are committed to ensuring a hassle-free, smooth buying experience for our customers. We assure you that all the products sold by essenceofhimal.com are purely handmade and genuine. In the unlikely event, that you would like to exchange your product in case it is defective, damaged, or not in good condition. We request our customers not to use the product and preserve its original condition, tags, packaging, and exchange the unused merchandise. It would be necessary to provide all financial transaction details, along with bills/invoices provided during purchase.
Replacement, Exchange, or Refunds
In case the product(s) has arrived in Damaged or Defective condition, you may request a replacement or refund;
- The customer must inform us about the Damaged/Defective product(s) received within 7 days of receipt of the product, you need to email the pictures of the product(s) and other details of the purchase to infoatgangotrisahkarita@gmail.com.
- essenceofhimal team must receive and approve your return request. Once your request is received and approved, we will arrange for a pickup at an agreed-upon time.
- Replacement is subject to the availability of stock. If the product is out of stock, you will receive a full refund. You may, however, look at the existing stock and order a replacement from the same, subject to the same or lower price.
Regular Returns
- We work hard to provide you best product with all fairness in pricing. Therefore, we will not be able to return the product except in the cases mentioned above. It is our humble request to please be 100% sure before making a final purchase.
Courier/Delivery Policy
After confirmation of order from our customer support team, products are couriered within one business day.
- Information regarding the Courier/shipment number will be communicated to the buyer after the products are dispatched.
- Delivery charges may vary depending on the value of the shipping cart.
- The customer must receive the product(s) within 7-10 days of placing the order of the product.